RETURN, EXCHANGE & REFUND POLICY
Items are eligible for return if they are unused and in their original packing purchased from our site within 14 days from date of delivery with the receipt or order conformation.
We accept returns within 14 days from the date of delivery when :
- Items are accompanied by their original receipt or order conformation
- Items have not been opened or tampered with, are sealed in their original packaging and kept in a suitable condition
- Items have a manufacturing defect (notify us within 7 days from date of delivery)*
Items can be returned and exchanged at our main branch; you can simply visit us with the orignal recipet or order number. If you would like us to collect the items from you, we will be happy to do so with an applicable fee.
If you would like to retun items for exchange or recieve a full refund you must notify us within 14 days from the date of delivery. An email must be sent with the order number to email@example.com All items must be in original packaging and good condition. Delivery charge is non-refundable unless the items are defective.
NOTICE - Resin products can only be returned if sealed and in original packaging and with reciept within 7 days.
Items not eligible for return, exchange or refund:
- Discounted products
*Items that are faulty or damaged are eligible for exhange, return & refund. In this case you will have to notify us within 7 days from the date of delivery through email. An email must be sent to firstname.lastname@example.org mentioning the order number and details of the defects along with images, if available.